Provider of effortless payments for 180,000 active customers
Mollie is a growth-oriented payment processor within Europe that provides merchants with effortless payments and an unmatched customer experience. Dutch startup Mollie is now one of the biggest PSPs in Europe. Mollie sets itself apart from other payment processors by focusing on localized payment offerings. It offers over 100 different local and international payment methods so that customers can pay in their preferred way.
The Challenge
- The initial version of the e-commerce integration module used ineffective code, which failed to meet the platform's standards.
- The deficiencies of the code resulted in an increased number of customer support tickets.
- The client not only needed an experienced team to refactor the code, but also a partner to maintain and support the solution and provide technical support.
The Process
The dedicated Invertus team has been providing continuous development services for Mollie since 2018. Apart from this, we are responsible for handling technical support and ensuring the stability of the integration. We contributed significantly to analyzing and providing more stable and better user experience-based solutions through improved Mollie’s module’s UX/UI.
Key Goals
- Improve the efficiency of the code base.
- Support multi-store functionality.
- Improve UX/UI of the module.
- Improve technical support and decrease the number of support tickets raised by clients.
The Solution
- Code refactoring;
- Standardize all PS modules; Offered SLA service;
- Improve the module’s UX/UI.
The cooperation that lets us take care of our core business issues, without worrying about technical challenges.
"The long-lasting partnership between Invertus and Mollie has proven to be very valuable. Their experience and mindset connect perfectly with our growth mindset. With Invertus, you have the comfort to stop worrying about any technical issues, and concentrate on your core business!"
Merijn van Zuijdam, Head of Partner Integrations, Mollie
The Results
- Refactored programming code allowed processes to act effectively (from 7k programming code sequences reduced to 2k).
- Significantly reduced number of customer support issues.
- Ongoing enhancements ensure platform stability and growth.
- Increased customer satisfaction because of the improvements in technical support.
